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At v-ett.pro, we specialize in high-quality, approachable, and attentive customer service. Our mission is to make sure you always feel heard, helped, and supported—no matter the issue or time of day.

Services

24/7 Assistance.

Support doesn’t sleep, and neither do we. Our team is on standby day and night to make sure you get the help you need—whenever you need it.

Support That Listens

 We believe great service starts with listening. Our representatives are trained to understand your concerns and offer tailored assistance with care and attention.

Trusted Experience

 With a foundation built on expertise and reliability, our team brings the knowledge necessary to guide you through any challenge—quickly and confidently.

Satisfaction First

 Your peace of mind is our priority. If you're not completely satisfied with your experience, we’ll work with you to make it right—no questions asked.

FREQUENTLY ASKED QUESTIONS

I only wanted a trial membership so why am I being charged still?

All trial memberships automatically convert to full monthly subscriptions unless canceled within the trial period. In some cases, your bank may place a temporary preauthorization hold which will be removed if the membership is canceled before the trial ends. If you have concerns about billing, please contact your financial institution or reach out to our support team.

Videos won’t work for me. Why is this happening?

This is often due to slow internet speeds. For best performance, we recommend using a DSL or cable connection. If you see a blank screen instead of videos, your computer may need software updates (such as Java or Flash Player). Ensure these are current to avoid streaming issues.

I forgot my login information, can someone help?

If you've forgotten your username or password, our customer service representatives are here to help. You can reach us through our Live Support feature, by emailing us at [email protected], or by calling +1-844-256-3766 +44-808-501-5152.

Can I cancel a membership if I don’t want the service anymore?

You may cancel your membership anytime by contacting Live Support, emailing [email protected], or calling us at +1-844-256-3766 +44-808-501-5152.

Can I stop from being on a monthly plan?

Yes, all subscriptions are monthly by default unless canceled. You can cancel anytime by contacting our support team via email or phone.

What is the purpose of your customer support?

Our customer support experts are here to assist with everything from billing questions and technical issues to subscription support. We’re your go-to resource for customer service—always ready, always responsive.

I know my password but it’s not working. Why?

Usernames and passwords are case sensitive and must be entered exactly as they were at the time of registration. Please double-check that Caps Lock is off and that all characters are typed correctly. Occasionally, login issues can be caused by your browser's stored internet data. We recommend clearing your cache, cookies, and browsing history through your browser’s settings to ensure a smooth login experience. Additionally, accessing the login page through a third-party link can sometimes interfere with your login. If this happens, close your browser completely, reopen it, and manually enter the login URL directly into the address bar before trying again.

Contact

We're here to help—anytime you need us.

Whether you have questions about your account, need assistance with a technical issue, or simply want more information about our services, our dedicated support team is ready to assist you. We’re available 24/7 to ensure you receive the support you need, whenever you need it.

How to Contact Us

Golden Seaside Ltd., 89 St. James Road, Watford, United Kingdom, WD18 0DY, Company #: 9532464, VAT #: 255825582